Retail & eCommerce
Managed service for a fast-growing retail brand
Ongoing admin, release management and quarterly improvements for a team with no in-house Salesforce skills.
- 6wk
- to clear the backlog
- 2d/wk
- named consultant
- 4hr
- average response time
The challenge
Rapid growth, no Salesforce admin, and a backlog of small changes that were quietly blocking the service team.
What we did
A named consultant two days a week, a proper release process, and a quarterly improvement plan agreed with the business.
The outcome
The backlog cleared in six weeks and now stays clear. Service headcount has stayed flat through two years of order growth.
Ready to make Salesforce work harder?
Book a free 30-minute call with a senior consultant. We will tell you honestly what we would do first.