Salesforce for Public & Government Solutions

Citizen case management with the audit trail, access control and accessibility standards the public sector requires.

Public sector delivery lives and dies on traceability. We design record-level security, full audit history and retention rules in from the start, rather than bolting them on after an information governance review.

Everything we build is tested against accessibility requirements, because a service that excludes people is not a finished service.

How we usually help

Work in Public & Government Solutions?

We will walk you through a comparable project — what it cost, how long it took and what we would do differently.

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Success stories

Our work in Public & Government Solutions

Public & Government Solutions

Regional public services provider

Cutting case resolution time by 38% for a public services provider

Service Cloud rebuilt around how caseworkers actually work, with omni-channel routing and a knowledge base people use.

38%

faster case resolution

11yr

of history migrated

94%

user adoption at 90 days

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Ready to make Salesforce work harder?

Book a free 30-minute call with a senior consultant. We will tell you honestly what we would do first.