Manufacturing
Connecting Salesforce to ERP for a manufacturer’s dealer network
A two-way integration between Sales Cloud and the ERP, giving 200+ dealers live pricing, stock and order status.
- 200+
- dealers self-serving
- 0
- orders re-keyed by hand
- 6wk
- to first go-live
The challenge
Dealers phoned head office to check stock and pricing. Orders were re-keyed into the ERP by hand, with the error rate you would expect.
What we did
We built a middleware-based two-way integration with full error handling and monitoring, then delivered an Experience Cloud portal so dealers could self-serve.
The outcome
Order entry is now straight-through. The head office team that spent its mornings on the phone has been redeployed to account management.
Ready to make Salesforce work harder?
Book a free 30-minute call with a senior consultant. We will tell you honestly what we would do first.